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  Lesotho Revenue Authority - TAXPAYER CHARTER


 We commit to providing our Customers with:

♦ Efficient, effective and timely professional advice and service
♦ Courteous treatment, rendered in the spirit of mutual respect
♦ Clear and concise information and educational materials, so that Taxpayers are aware of and understand their legal obligations
♦ Fair and impartial treatment, delivered to all without preference or favour
♦ Confidentiality and integrity in ensuring that Taxpayer information is used only for the purposes allowed by Law.
In exchange, LRA expects the following from all Taxpayers:
♦ Full compliance with all legal tax obligations
♦ Honesty and integrity in providing accurate and complete information
♦ Timely filing of returns and payment of all taxes due. In the interests of transparency and good governance, you have the right to:
♦ Request an explanation of any tax decision
♦ Object to and appeal any tax decision
♦ Request that we advise you of the procedures to be followed in lodging an objection or appeal
♦ Insist on knowing the name and identification number of the person serving you.
Board Chairperson Commissioner General
Download Taxpayer Charter
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